We would like to offer a flexible and fair return policy to earn your support and business. We make every effort to provide the highest quality materials and craftsmanship in our custom designed garments. Each shirt will be individually made to your specifications via our online configurator. If you are not 100% satisfied with your customized shirt, please return it within 30 days in accordance with our return policy described below.
30 day returns
We will give you 30 days to decide whether the shirt lives up to your expectations of quality, style, and function. If the shirt was defective or there was a quality issue, we will happily refund or remake your shirt and pay for all shipping costs for the return and exchange. If for any other reason, you are not happy with your purchase, you may return it for store credit. We only ask in any case that you return the shirt in the condition it was received and include the original packaging. That is, unwashed and preferably not after a round of golf or tennis :)
Since each shirt is made individually, we are not able to process exchanges of one Vastrm shirt for a different shirt. In that case, to receive a replacement for your Vastrm shirt, simply use your store credit to place a new order online.
To process your return, simply email us at firstname.lastname@example.org informing us about the nature of the problem, and we will then provide you with an address and instructions to ship your return. Unless the shirt is defective, customers will be responsible for the one way return shipment.